Advocate A person who supports someone to make their voice heard, or ideally to speak up for themselves. Advocacy within social services is about supporting people to have more control when dealing with services.
Augmentative and Alternative Communication (AAC) Use of forms of communication other than speaking, such as: sign language, 'yes, no' signals, gestures, picture board and computerized speech systems to compensate (either temporarily or permanently) for severe expressive communication disorders
Awarding body An organisation accredited and regulated to award specific qualifications, to verify that assessment in approved centres is being carried out systematically, validly, and to national standards, and to certificate candidates.
Blended Learning A blending of different learning methods, techniques and resources and applying them in an interactively meaningful learning environment. Learners should have easy access to different learning resources in order to apply the knowledge and skills they learn under the supervision and support of the tutor/trainer inside and outside the classroom.
CD-ROM Stands for 'Compact Disc – Read Only Memory'. Compact disc that is used with a computer (rather than with an audio system); a large amount of digital information can be stored and accessed but it cannot be altered by the user
Citizen Leadership An activity that happens when citizens have power and influence and responsibility to make decisions. Citizen leadership happens when individuals have some control over their own services. It also happens when citizens take action for the benefit of other citizens.
Formative assessment Assessment designed to give learners feedback on their progress towards the development of knowledge, understanding, skills and attitudes rather than assessment for marks or grades.
The Big Plus is the national campaign launched in 2004 to encourage adults in Scotland who need help with reading, writing and numbers to access local support.
Individual Learning Account ILA Scotland is a Scottish Government scheme that helps you pay for learning that you can do at a time, place, pace and in a way to suit you. It’s for people who have an income of £22,000 a year or less, or who are on benefits.
Induction A process that covers any and all arrangements made to familiarise new employees and volunteers with the organisation with relevant job related or course information and might include; health and safety regulations, general conditions of employment and the work of the section or department in which they are employed.
John O'Brien's 5 Service Accomplishments The Five Service Accomplishments of Community Participation. Each accomplishment recognises the interdependence that exists between individuals, and challenges and strengthens the relationship between people with disabilities and other community members. The five accomplishments are; Community Presence, Relationships Choice, Competence, Respect.
Mentoring Provides support, advice and guidance in a relationship which is confidential, open and non-judgmental and where the mentor listens and asks questions which promote the mentee to reflect on their own development.
Professional Discussion The purpose of the discussion is to probe the level of competence of the individual and to be certain that his/her actions are based on a firm understanding of principles which support practice. Thus the questioning will normally centre on the reasons for selecting specific actions, the alternatives considered and the factors taken into consideration, as well as an evaluation of successes and failures and learning points for the future. This can be captured by means of audio/videotape, written summaries and evidence of structured questioning (e.g. question checklist or structured interview schedule).
Reflective practice The application of the skill of reflection to our practice with the intention of improving our professional practice. Boud, Keogh and Walker (1985) defines reflective practice as "an activity in which people recapture their experience, think about it, mull over it and evaluate it"
Scottish Credit Qualification Framework The Scottish Credit Qualification Framework (SCQF) is intended to help describe programmes of learning that lead to the various qualifications; support the development of routes to progress from qualification to qualification; and maximise the opportunities to transfer credit points between qualifications.
Shadowing Spending time observing someone who is doing the job already. The shadower spends time with the shadowee, watching, listening and learning what the job is about and what is involved in a typical day’s work.
Supervision Within social services this refers to the process of guiding, supporting and assisting employees or volunteers to carry out their duties, role and tasks to improve outcomes for service users and carers and to achieve planned organisational goals.